2025-11-18 03:46:00 UTC: we’ve rebuilt all the lineups that we can.
Our systems detected an issue where our upstream provider began deleting channels; while this is a normal occurrence as part of lineup maintenance, the number of channels which were deleted exceeded a threshold. We immediately began taking action to mitigate the issue and alerted them via P1 tickets that their data feeds were incorrect, and that they were deleting active channels.
From the subscriber perspective, your application may have provided a notification that a channel has been deleted, or that a schedule is unavailable. You may see a lineup appearing to have a channel in a position, but there is no callsign.
Our immediate action will be to restore lineups and schedules. You may notice anomalies, such as missing channel icons. Once our upstream has stabilized their data feeds, we will rebuild the lineups; this will make channel icons and other secondary data available.